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Discussion Starter · #1 ·
After a year of having the DS, I finally went into my selling dealer's service dept for a list of warranty / recall campaigns (sunglass holder, license plate lights, powertrain control module, NLI phase, and second row seat creak).

I also had a list of complaints (laggy engine, navigation failures & fuel gauge false levels) as well and believe it or not - the dealer addressed all of them and now the car drives better than new!

No more rattles from the rear seats, no more lag in the engine, no more slow to respond infotainment, no more false fuel gauge reading, and best of all, a reliable working navigation that no longer keeps saying "SD Card Error".....

The car runs so much better - performs just as well as the Evoque loaner that I had for weeks.... No more lag in the accelerator to engine connection - snaps to gear and gets moving much better now. Feels like a new car!

The infotainment system is much faster, turns on each time I turn on the car and responds to my touch on the soft keys so much better.

However, in the process of updating the infotainment, all my bluetooth devices (phones) were wiped as well as my radio station settings....

So get your DS into your dealer for the warranty work as well as the recall campaigns!:D

Well worth the time they take to address all my issues - gotta love the DS again!
 

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Discussion Starter · #3 ·
Hmmm - my iPhone 6s+ works with the messaging display and voice readback....
 

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Discussion Starter · #5 ·
I am going to bring the DS in to the dealer for some work - is there any specific service code I should mention for all those things you had done? I've already done the license plate light and I don't have a second row creak to begin with.

But I definitely want them to address the powertrain and NLI.
Here they are:
Fuel Gauge calibration: perform instructions in bulletin LTB00830NAS1, and calibrate
instrument pack.

Powertrain update: refer to UPS5316
CAUSE: Q607C
129013 TUNE - DOWNLOAD - ENGINE MANAGEMENT ECU
997036 WL
020202 CONSTANT ALLOWANCE - SEPARATE VEHICLE

Incontrol Touch update (Infotainment):
Q632 NLI PHASE 3.0
CAUSE: Q632B.
869115 INCONTROL TOUCH - NLI - AUDIO FRONT
CONTROL MODULE - CONFIGURE

2nd row seat creak:
Q631 2ND ROW SEAT RUNNERS CREAK
CAUSE: Q631B.
78858967 REAR SEAT (SECOND ROW) FRAME - CREAKING
- REPAIR
997036 WL

Navigation SD card error:
"SD CARD READ
ERROR". CHECK AND ADVISE
CAUSE: .
865069 SOCKET - AUXILIARY INPUT - RENEW
997036 WL
1 LR085516 SOCKET - INTERFA
762500 SHOP TIME
997036 WL
found older version of sd card reader. attempt to remove sd card
reader, but found electrical harness too short to unplug without
removing upper floor console. remove shift console and cup holder for
access to sd card reader connections (dw time). replace sd card reader
and refit cup holder, and shift module. test system. ok.
 

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Discussion Starter · #8 ·
The powertrain update is AMAZING! New car feel - peppier engine, fast throttle, quick RPM changes.
After this update, the car feels more like my BMW - 4 cylinder 528i....

As for the Infotainment, I noticed a much faster input key touch cycle for the Navigation.
As for the radio, it's still slow and laggy - I don't mind it all.

I'm just happy with the uber reliable navigation that works each and every time....
 

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Discussion Starter · #12 ·
Curious as to which DSs may need, and which may already have based on production dates. I bought mine at the end of August (though not sure when built) - so would I need/benefit from the powertrain update?
You will need to contact your JLR dealer service dept for the list of needed updates based on your VIN.
 

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Discussion Starter · #14 ·
So does that mean your car already has the powertrain update installed?

When was your production date ?
 

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Discussion Starter · #16 ·
Do you have a way to determine production date? Is it in the VIN (or on the tag in the door frame - hadn't looked there)?
With the VIN you can go to VIN Decode site and find out.
I just looked at my VIN plate on the driver door frame:
 

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Discussion Starter · #19 ·
My DS's build date was 6/25/2015
Just 3 months before mine.
Yours should have qualified for the powertrain update.

Contact another JLR dealer service dept with your VIN and find out for sure ....
 

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Discussion Starter · #21 ·
Before I ask another JLR dealer . . how do you know I am qualified for a powertrain update?
Yours is older by 3 months which means it has the older software just like mine.

When I got the update, the throttle response was immediate.
 

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Discussion Starter · #25 ·
I have the upgraded audio option ($800) which allows steering wheel scrolling using the left/right arrows for XM satellite, FM, AM, USB sources.
- upgraded means:
- not the base
- not the pricey Meridian.

Guess it's the inbetween sound system ???
 

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Discussion Starter · #30 ·
Mine was in the service dept for 2 days for the list of updates as well as my complaint items and the Evoque loaner was nice to try a different car out.

Then it was in the shop for another 2 weeks while they repaired an accident it had - the porter drove it into an overhang. The repairs were amazing - could not tell it had an accident - the service dept used an authorized JLR body shop and it showed.

These things happen and in the last 30+ years of driving different cars, it's bound to encounter bad luck...

Discosal, I wouldn't worry about the DS getting fixed eventually. Just be patient and thank them for at least giving you a loaner not paid out of your pocket like some other brands....

I was worried about reliability with the brand as it is the first time I ventured off the BMW path into the Land Rover brand. But now that I have it, I am quite pleased and the DS drive makes me smile every time I drive her. My service and sales dealer is just awesome and they really care unlike the horror stories I have heard from other JLR dealers.

I would return to the brand for sure!
 

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Discussion Starter · #32 ·
Just to close the loop on my experience, after a week in the dealer and also after replacing the battery module as it failed the whole car during the software upgrades the DS is now working like a charm, it seems like the multiple software upgrades did it all and now the DS is accelerating nicely with no lags or cuts and also in turns the engine is responsive as expected!
One thing that left unanswered to me (after chatting in length with the service agent at the dealership) - I drove a loaner Evoque for a week - and they are all claiming that it has the exact same engine+components under the hood + transmissions etc. so why the DS does not feel exactly like the Evoque - I'm referring to the engine behaviour, responsiveness etc. - The agent did acknowledge that difference and also pointed out that he had many similar conversations with other DS owners but he does not have a good answer/explanation for that. One thing I could think about is the weight of the car - the DS weight more than the Evoque - I wonder what else can influence the driving feeling if all mechanical parts are exactly the same....
I found on the web also the following comparison notes:
On the road, the Evoque stands out by feeling nimbler, quicker and more tossable than its Discovery Sports stablemate. In fact, the Evoque almost feels like a sporty hatchback with some extra ground clearance, as its turbocharged engine provides more than enough power for virtually all situations, and its small sizing is good for zipping through traffic and fitting into tight parking spaces.
By comparison, the Discovery Sport feels more like a traditional SUV. Though it uses the same engine as the Evoque, the Discovery Sport's larger size and extra weight mean it isn't as spry off the line or as nimble through the corners. That isn't necessarily a bad thing since it's not exactly slow to accelerate or sloppy when turning -- but it doesn't have the performance-SUV feel that you get from the Evoque.
The biggest reason for the difference between the Evoque and Discovery is that the software map is different due to towing.

Towing ability on the Discovery is huge compared to the Evoque. Think of the Evoque as a passenger sports car while the Discovery is a SUV sports car....

It's no wonder I see Discovery sports on the road towing small to medium boat trailers but never see an Evoque towing anything more than a jet ski.

That's why the Evoque feels different than the Discovery even with the same engine & chassis.
;)
 

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Discussion Starter · #35 ·
Glad to hear that JLR has taken care of these common issues at no cost!

It's refreshing to know that a manufacturer now cares enough about their customer to address them without hassles.

I remember a decade ago, Land Rover would never take care of such "trivial" complaints - they had an old stuffy attitude and would not provide customer service, much less for free.

Now, I see JLR joining the ranks of BMW, Merc, Audi when customers complain - they now listen, show genuine concern, and addresses them!

What a wonderful time to be part of this niche automotive brand!
 
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