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Discussion Starter · #1 ·
hi I have 65 plate se tech numerous faults however last week steering rack motor sheared of anybody else have this I can't get to Land Rover service centre however Land Rover have offered to pay for parts does anybody think this is acceptable as I pointed out to them complete steering failure so health and safety issue
 

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hi I have 65 plate se tech numerous faults however last week steering rack motor sheared of anybody else have this I can't get to Land Rover service centre however Land Rover have offered to pay for parts does anybody think this is acceptable as I pointed out to them complete steering failure so health and safety issue
I have a 2015 Discovery Sport and the steering rack failed on Friday (presumed sheered by the noise). Car was sold to me by a Land Rover dealership just over 12 months ago with 30K on the clock and the dealership are claiming wear and tear and offered 20% discount. I've politely declined and advised that if steering racks only last 48k under fairly light use they need to advise this at purchase. Awaiting a response but will get a solicitor involved if they don't repair as its just dangerous.
 

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Discussion Starter · #3 ·
I have a 2015 Discovery Sport and the steering rack failed on Friday (presumed sheered by the noise). Car was sold to me by a Land Rover dealership just over 12 months ago with 30K on the clock and the dealership are claiming wear and tear and offered 20% discount. I've politely declined and advised that if steering racks only last 48k under fairly light use they need to advise this at purchase. Awaiting a response but will get a solicitor involved if they don't repair as its just dangerous.
im in orkney I have been offered the part but today I told them that was unacceptable I want the whole thing paid for and labour asi told if it had failed at speed I would be dead as had no steering in Canada it has been recalled
 

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It appears that salt is the problem and a lot of cars seem to have been affected on the Scottish coast, an area which I would imagine is affected by salt. My car was used (and advertised as such) by the previous owner to tow a boat and on further investigations, although registered to High Wycombe it was serviced in Wales so I'm assuming a boat on the coast. I agree at speed it would be a disaster or in my case if I was towing the horse trailer.
 

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Discussion Starter · #5 ·
It appears that salt is the problem and a lot of cars seem to have been affected on the Scottish coast, an area which I would imagine is affected by salt. My car was used (and advertised as such) by the previous owner to tow a boat and on further investigations, although registered to High Wycombe it was serviced in Wales so I'm assuming a boat on the coast. I agree at speed it would be a disaster or in my case if I was towing the horse trailer.
yes its bolts that corrode however its a pretty shocking issue new racks are seemingly modified
 

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There was a recall issued for the bolts. For cars used in areas with salt on the roads.
 

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Town of Leighton Buzzard ????

Only certain provinces in Canada had a recall, we do not all live under/near snowy salty roads
On certain vehicles originally sold, or currently registered in areas of heavy road salt usage during winter months (Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador), the bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture. This could allow the power steering gear assist motor to move, causing the belt to slip which could result in a loss of power steering assist. A loss of power steering assist would require additional steering effort which could increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will replace the aluminum mounting bolts with coated steel bolts and will apply a corrosion-preventative sealer around the gear housing and connecting bolts. If a bolt is found to be broken or breaks during the course of the repair, a replacement steering gear will be installed.


There was this posted on an other forum.
Got this today from DVSA: in the UK

With regards to this case. The manufacturer has determined that the three aluminium retaining bolts, securing the EPAS motor to the steering rack, have failed due to inter-crystalline corrosion. This has been caused by salt water ingress between the EPAS motor and the mounting flange on the steering rack.

In order to understand the effects of power steering loss when driving a Range Rover Evoque or a discovery sport, DVSA carried out a test drive examination of a Land Rover Discovery Sport vehicle. The conclusions from the test drive are summarised below:
1. There is no evidence to suggest the vehicle does not comply with the original approval requirement.
2. The amount of effort required to control the vehicle with the EPS disconnected is greatest for manoeuvring and at lower speeds.
3. The amount of effort required with the EPS disconnected continues through the whole speed range.
4. The likely point of failure for the steering assistance motor to detach is at low speed or stationary as this is when the greatest torque is applied by the motor. At the point of maximum torque from the motor greater tensile loadings are applied to the bolts. As the load decreases the likelihood of detachment also decreases. This conclusion is based on engineering principles and experience.
5. The Driver has full braking available through the whole speed range.

It is not possible to conclude the failure of the Steering Assistance on the Range Rover Evoque and Discovery Sport due to corrosion of the retaining bolts, leading to the EPS motor detachment, meets the definition of an unsafe product, set out in the General Product Safety Regulation (GPSR) 2005 Regulation 2.
However, it is clear that drivers of these vehicles are concerned this is a safety issue and have raised this point with DVSA. It is also clear that unless remedial action is taken, steering motor bolts will continue to fail, leading to a loss of steering assistance. DVSA have recommended that that Land Rover conduct a voluntary recall to rectify those vehicles with aluminium bolts which could potentially fail.
The manufacturer has recognised the fault with steering motor bolts breaking on Range Rover Evoque (and Discovery Sport) vehicles. They have explained they are carrying out remedial work on a ‘fix on fail’ basis. However, they have chosen not to instigate a recall as they consider the vehicles meet the Type Approval requirements for a vehicle with failed power steering.
DVSA have also recommended that the manufacturer should continue to monitor the situation and provide DVSA with information on the number of cases reported. The manufacturer should also provide DVSA with any new information, which may arise and could lead to DVSA reconsidering the current conclusions or recommendations.

This concludes DVSA’s current investigations into this matter.


Regards etc.
 

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Town of Leighton Buzzard ????

Only certain provinces in Canada had a recall, we do not all live under/near snowy salty roads
On certain vehicles originally sold, or currently registered in areas of heavy road salt usage during winter months (Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador), the bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture. This could allow the power steering gear assist motor to move, causing the belt to slip which could result in a loss of power steering assist. A loss of power steering assist would require additional steering effort which could increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will replace the aluminum mounting bolts with coated steel bolts and will apply a corrosion-preventative sealer around the gear housing and connecting bolts. If a bolt is found to be broken or breaks during the course of the repair, a replacement steering gear will be installed.


There was this posted on an other forum.
Got this today from DVSA: in the UK

With regards to this case. The manufacturer has determined that the three aluminium retaining bolts, securing the EPAS motor to the steering rack, have failed due to inter-crystalline corrosion. This has been caused by salt water ingress between the EPAS motor and the mounting flange on the steering rack.

In order to understand the effects of power steering loss when driving a Range Rover Evoque or a discovery sport, DVSA carried out a test drive examination of a Land Rover Discovery Sport vehicle. The conclusions from the test drive are summarised below:
1. There is no evidence to suggest the vehicle does not comply with the original approval requirement.
2. The amount of effort required to control the vehicle with the EPS disconnected is greatest for manoeuvring and at lower speeds.
3. The amount of effort required with the EPS disconnected continues through the whole speed range.
4. The likely point of failure for the steering assistance motor to detach is at low speed or stationary as this is when the greatest torque is applied by the motor. At the point of maximum torque from the motor greater tensile loadings are applied to the bolts. As the load decreases the likelihood of detachment also decreases. This conclusion is based on engineering principles and experience.
5. The Driver has full braking available through the whole speed range.

It is not possible to conclude the failure of the Steering Assistance on the Range Rover Evoque and Discovery Sport due to corrosion of the retaining bolts, leading to the EPS motor detachment, meets the definition of an unsafe product, set out in the General Product Safety Regulation (GPSR) 2005 Regulation 2.
However, it is clear that drivers of these vehicles are concerned this is a safety issue and have raised this point with DVSA. It is also clear that unless remedial action is taken, steering motor bolts will continue to fail, leading to a loss of steering assistance. DVSA have recommended that that Land Rover conduct a voluntary recall to rectify those vehicles with aluminium bolts which could potentially fail.
The manufacturer has recognised the fault with steering motor bolts breaking on Range Rover Evoque (and Discovery Sport) vehicles. They have explained they are carrying out remedial work on a ‘fix on fail’ basis. However, they have chosen not to instigate a recall as they consider the vehicles meet the Type Approval requirements for a vehicle with failed power steering.
DVSA have also recommended that the manufacturer should continue to monitor the situation and provide DVSA with information on the number of cases reported. The manufacturer should also provide DVSA with any new information, which may arise and could lead to DVSA reconsidering the current conclusions or recommendations.

This concludes DVSA’s current investigations into this matter.


Regards etc.
Thank you that is very helpful.
 

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Discussion Starter · #12 ·
Town of Leighton Buzzard ????

Only certain provinces in Canada had a recall, we do not all live under/near snowy salty roads
On certain vehicles originally sold, or currently registered in areas of heavy road salt usage during winter months (Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador), the bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture. This could allow the power steering gear assist motor to move, causing the belt to slip which could result in a loss of power steering assist. A loss of power steering assist would require additional steering effort which could increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will replace the aluminum mounting bolts with coated steel bolts and will apply a corrosion-preventative sealer around the gear housing and connecting bolts. If a bolt is found to be broken or breaks during the course of the repair, a replacement steering gear will be installed.


There was this posted on an other forum.
Got this today from DVSA: in the UK

With regards to this case. The manufacturer has determined that the three aluminium retaining bolts, securing the EPAS motor to the steering rack, have failed due to inter-crystalline corrosion. This has been caused by salt water ingress between the EPAS motor and the mounting flange on the steering rack.

In order to understand the effects of power steering loss when driving a Range Rover Evoque or a discovery sport, DVSA carried out a test drive examination of a Land Rover Discovery Sport vehicle. The conclusions from the test drive are summarised below:
1. There is no evidence to suggest the vehicle does not comply with the original approval requirement.
2. The amount of effort required to control the vehicle with the EPS disconnected is greatest for manoeuvring and at lower speeds.
3. The amount of effort required with the EPS disconnected continues through the whole speed range.
4. The likely point of failure for the steering assistance motor to detach is at low speed or stationary as this is when the greatest torque is applied by the motor. At the point of maximum torque from the motor greater tensile loadings are applied to the bolts. As the load decreases the likelihood of detachment also decreases. This conclusion is based on engineering principles and experience.
5. The Driver has full braking available through the whole speed range.

It is not possible to conclude the failure of the Steering Assistance on the Range Rover Evoque and Discovery Sport due to corrosion of the retaining bolts, leading to the EPS motor detachment, meets the definition of an unsafe product, set out in the General Product Safety Regulation (GPSR) 2005 Regulation 2.
However, it is clear that drivers of these vehicles are concerned this is a safety issue and have raised this point with DVSA. It is also clear that unless remedial action is taken, steering motor bolts will continue to fail, leading to a loss of steering assistance. DVSA have recommended that that Land Rover conduct a voluntary recall to rectify those vehicles with aluminium bolts which could potentially fail.
The manufacturer has recognised the fault with steering motor bolts breaking on Range Rover Evoque (and Discovery Sport) vehicles. They have explained they are carrying out remedial work on a ‘fix on fail’ basis. However, they have chosen not to instigate a recall as they consider the vehicles meet the Type Approval requirements for a vehicle with failed power steering.
DVSA have also recommended that the manufacturer should continue to monitor the situation and provide DVSA with information on the number of cases reported. The manufacturer should also provide DVSA with any new information, which may arise and could lead to DVSA reconsidering the current conclusions or recommendations.

This concludes DVSA’s current investigations into this matter.


Regards etc.
What bollocks so according to them it’s fine cause you can brake well I’m sorry mine went and no steering whatsoever utter pish I’m beyond furious with Land Rover my car has been nothing but a prick two adblue problems a new turbo shortly after new turbo it required new dpf and egr cooler as they clogged in the blink of an eye my car is not low MILAGE I was quoted £3500 to have this work done and my car was still under extended warranty as a goodwill I had to pay £500 and now this pish
 

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Discussion Starter · #13 ·
What bollocks so according to them it’s fine cause you can brake well I’m sorry mine went and no steering whatsoever utter pish I’m beyond furious with Land Rover my car has been nothing but a prick two adblue problems a new turbo shortly after new turbo it required new dpf and egr cooler as they clogged in the blink of an eye my car is not low MILAGE I was quoted £3500 to have this work done and my car was still under extended warranty as a goodwill I had to pay £500 and now this pish
Now this rack problem
 

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Now this rack problem
I've really pushed the issue with the dealer and pointed out its not fit for purpose. Mine went at just over 40,000 miles which is just not acceptable and I will be raising as an issue with the DVSA. The more people who do, the more likely they are to do something about it.
 

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hi I have 65 plate se tech numerous faults however last week steering rack motor sheared of anybody else have this I can't get to Land Rover service centre however Land Rover have offered to pay for parts does anybody think this is acceptable as I pointed out to them complete steering failure so health and safety issue
I run a Facebook group specifically for this issue and I agree it is a safety issue. If you would like to join please type into the Facebook search bar - evoque & Disco Sport steering rack/EPAS failure advice and recall campaign. I hope you are getting it sorted for free?
 

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Discussion Starter · #16 ·
I run a Facebook group specifically for this issue and I agree it is a safety issue. If you would like to join please type into the Facebook search bar - evoque & Disco Sport steering rack/EPAS failure advice and recall campaign. I hope you are getting it sorted for free?
just waiting for approval to join 3 weeks off road now still no rack not one bit amused
 

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I had my 17 plate Disco sport serviced yesterday 22000 miles on the clock 10 miles from garage on roundabout steering went managed to pull over without damage car now back at dealers they’re investigating
 

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Are we able to be proactive with this? Has anyone had a price to change the bolts before they go? I’ve just purchased a 2015 HSE SD4 and I’d like to do anything I can to keep it running.
 

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It appears that salt is the problem and a lot of cars seem to have been affected on the Scottish coast, an area which I would imagine is affected by salt. My car was used (and advertised as such) by the previous owner to tow a boat and on further investigations, although registered to High Wycombe it was serviced in Wales so I'm assuming a boat on the coast. I agree at speed it would be a disaster or in my case if I was towing the horse trailer.
Salt is do not the problem.
JLR are the problem.
I have a 3 month old (2021) Discovery Sport, I haven’t even driven 1500 miles yet and the steering column failed. I was driving, thankfully at low speed, I dread to think what would have happened if I was going round a roundabout. They are clearly unable design a steering column that does what it’s supposed to - STEER
 
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