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Discussion Starter #1
What is the worst, a rock chip..... It was right smack in the middle of the windshield. I have tried in the past doing the chip repair and it really did not do much of anything, the chip was still visible on may SC60.

Now P and my deductible, to have it replaced was 250.00 so I opted the replacement.

I tried to tell P that I wanted to have the dealer do it because of the heated windshield and the HUD and drivers asst pack that is mounted behind the mirror.

They said that they would not cover the dealers labor. OK then..... The total bill came to $1475.00 (labor was 175.00) and I paid 250.00 for it, my deductible.

Question, for P, what if something goes wrong with the components after the install and it doesn't work, answer, take it to the dealer and they would pay for the repairs as needed. That was even given to me in writing by Safelite. The guy who replaced the windshield did a good job took about 2 hours except the missque.

So the installer broke the HUD, Driver Assist module, cost of part 1040.00. Don't know the labor yet.

My Sport has been in the shop of 3 days now and still not finished. They replaced the module and now some of the wiring has to be ordered/replace. I don't know what the final tally will be or if this will be covered under the warranty, if not poor P, is going to be SOL.
 

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That's been a worry for me. I don't have HUD, but do have the heated windshield. Worried about replacement :(
 

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Discussion Starter #4
On thing for sure, once my warranty expires getting a new vehicle.
 

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Discussion Starter #5
Here is the latest, been in the shop for 6 days now:

From LR Service:" We are having difficulty programming the IPMA computer that we had on order for you. It will not program in with the vehicle. We are uncertain why still. My shop foreman has put in a Technical Assistance (TA case) with our regional engineering department. We know that the computer will fix the issue why you brought it in, but we are not certain why it is not programming. At this time, we are waiting to hear back from our engineers. I will keep you posted. "

All this may have been avoidable if P (my Insurance Co) would have just let LR replace the windshield!!
 

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I'm sorry to hear that things doesn's work smooth for you but do not be sure that if LR was handling it to begin with, it was much different.... From my experience a few weeks back, I brought my DS to the dealer to do the recalls and software updates - A "simple" Set of tasks that they were very familiar with at the beginning of the process (That was their initial statement when I asked how much time it should take).
I ended up driving a loaner for 2.5 weeks just because one update (The Battery module one) failed and caused the whole car network to go dark - Declaring the car as a dead body until the folks from England got called to save the day and advised the dealer to replace the complete module.
Unfortunately, from reading many posts about LR service knowledge and work, it seems like every day they are facing "first-time issue" that they do not know how to handle themselves.
 

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Well this model is brand new and the service techs are not experienced with it....

I worried about that when I got the 2015 manufactured (first year DS).
Mine too was in the shop for 3 weeks for a list of recalls and complaints....

Takes time to get to train and face experiences for the service folks.

Reminds me when BMW sold their glitchy, wiring nightmare cars in the 1990s and now they have become so well experienced with customer complaints that now they are standard which other manufacturers are measured against....

Let's give them a break and allow all of us learn in partnership...
 

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Discussion Starter #9
All I can say I that things were working fine until the wind shield was replaced.....
 

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Discussion Starter #10
Here is the latest email. Car still in the shop, week 2.


"No. At this point we are uncertain as to when it will be finished. We first need to find out why it's not programming, and the conversations with TA sometimes could take days as the information gathered and requested by TA will need to be assessed by the TA case handler and the tech may be asked to conduct a series of tests on the vehicle. Information again gathered and analyzed until a solution is found. I will keep you posted of the progress"
 
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