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Ok, I talked to another guy and he said 10,000. I have an appointment. What sucks is I distinctly remember the service interval being longer than my Audi, because I commented on it when we got the car.

Over on the UK site they're saying the DS Ingenium engine is 16k.

Maybe the "software enhancements" will also bring back the service reminder
 
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Ranchos - I'm sure the DS Ingenium engine in the UK is 16,000 kilometers (10,000 miles). I know I was really confused when I first looked at the service schedule and saw that they had every LR/RR model listed (had to look under the correct model) - and then in kilometers and miles.
 

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Ok, finally got the car in. Service guy confirmed it was 10k miles. He said the Evoque, which has the same engine, originally was rated at 16k miles, but then they decided it was too long and rolled all the 2 liter engines to 10k.

Anyhow he also confirmed the Service reminder was broken in some of the software packages.'

EDIT: also $650?!? Yikes. I knew it was going to be expensive.... Is there gold flake in the pollen filter?
 

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I dropped off my 2016 DS for the first 10K Miles service yesterday - was told to expect ~540$ - According to the dealer the only essential thing to do is the Oil chage which is 140$ by itself, the rest is recomended stuff by JLR like rotate wheels, chaging all filters - engine and AC etc. - these all sum up to ~540$... will see how long it takes them to complete it all :)
 

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I've had two oil changes. I just tell them to change the oil only. First time was $150, second time was $135 with a 10% off service coupon that JLR sent in the mail. I get tire rotations for free at Discount Tire. When the engine and cabin filters need to be replaced, I'll get them at half the cost at Atuozone and and change them myself.
Check my video in the other thread. It's not rocket surgery to DIY.
 

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Check my video in the other thread. It's not rocket surgery to DIY.
Yeah, I was stunned. My Audi would run about $250 for a service, but I can do it all at home for $50.

We did have 9 recall campaigns that got fixed however.... sunglass holder latch, squeaks, software update, powertrain software update, adding the service reminder back into the car.....

I actually wonder, since this is a lease, if they'd ding us for not doing dealer service when we turn in it... I ought to read up
 

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Car was in service for one year but no warning came up on the dash, some hogwash about the car giving owners more time before bring the car in for service.
Was now told by a dealer that there is a software update because the service warning does not work on most cars,,,,HMMMM do I want a warning that has to be reset at the dealer????
Bill, which dealership did you go to for your service? I am in Langley, and took the DS in for recall, and asked about the 2nd service, as the 1st service was no charge, and they told me that it is $900 for basically an oil change, checking some fluids and filters, and the tire rotation. That seems just ridiculous to me.....
 

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kevboy55

I went to the Langley dealer ( not impressed) for my first service and asked about the second service and was told it would be less than $300 with parts included but the 3rd service would be more. Will phone again to see what the price is now,, looking like a good independent is the way to go.

I was having problems with voice activation of the navigation system entering some addresses so I asked the service rep ( could not help), passed on to a mechanic ( says these things happen), and then passed onto a sales rep who got out the owners manual to see how it worked. I then went to Richmond Land Rover next time I was close and they sent out a "delivery specialist" to help. He could not enter my home address orally but could enter places hundreds of kilometres away, he tried on other cars on the lot but could not use voice navigation to enter my address. Would accept it with the touch screen but the car got confused with all the numbers in my street name. He spent 30 minutes trying so I thought hmm maybe I should go here for next service.

Service says on the next service I should change out anti-freeze, brake fluid, all filters,etc, etc and the cost would be around $800.

I think these guys just make thing s up as they go. Ironically Langley phoned 2 weeks ago and told my wife that a service was due and they had made an appointment to come in 2 days.Strange since last service was done 8 months ago.
 

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kevboy55

I went to the Langley dealer ( not impressed) for my first service and asked about the second service and was told it would be less than $300 with parts included but the 3rd service would be more. Will phone again to see what the price is now,, looking like a good independent is the way to go.

I was having problems with voice activation of the navigation system entering some addresses so I asked the service rep ( could not help), passed on to a mechanic ( says these things happen), and then passed onto a sales rep who got out the owners manual to see how it worked. I then went to Richmond Land Rover next time I was close and they sent out a "delivery specialist" to help. He could not enter my home address orally but could enter places hundreds of kilometres away, he tried on other cars on the lot but could not use voice navigation to enter my address. Would accept it with the touch screen but the car got confused with all the numbers in my street name. He spent 30 minutes trying so I thought hmm maybe I should go here for next service.

Service says on the next service I should change out anti-freeze, brake fluid, all filters,etc, etc and the cost would be around $800.

I think these guys just make thing s up as they go. Ironically Langley phoned 2 weeks ago and told my wife that a service was due and they had made an appointment to come in 2 days.Strange since last service was done 8 months ago.
Weird. I've been into the Langley dealership two times, and both times i asked about the 32,000 KM service, and both times, I was told it was about $900, which is absurd. I didn't purchase the vehicle from there, because I went there 4 times looking at the vehicles, and not once did a sales rep even approach me, even though I went in the show room and sat in the vehicle, played around with it and everything, so we walked out, and the only acknowledgement we received was the receptionist saying have a nice day as we walked out the door.

Maybe I'll call Richmond tomorrow and see what they charge. That is where I purchased the DS.

There is also a place here in Langley called NorLang Auto that claims they are specialists in JLR, maybe I'll give them a shout. Have you heard of them?
 

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kevboy55

I went to the Langley dealer ( not impressed) for my first service and asked about the second service and was told it would be less than $300 with parts included but the 3rd service would be more. Will phone again to see what the price is now,, looking like a good independent is the way to go.

I was having problems with voice activation of the navigation system entering some addresses so I asked the service rep ( could not help), passed on to a mechanic ( says these things happen), and then passed onto a sales rep who got out the owners manual to see how it worked. I then went to Richmond Land Rover next time I was close and they sent out a "delivery specialist" to help. He could not enter my home address orally but could enter places hundreds of kilometres away, he tried on other cars on the lot but could not use voice navigation to enter my address. Would accept it with the touch screen but the car got confused with all the numbers in my street name. He spent 30 minutes trying so I thought hmm maybe I should go here for next service.

Service says on the next service I should change out anti-freeze, brake fluid, all filters,etc, etc and the cost would be around $800.

I think these guys just make thing s up as they go. Ironically Langley phoned 2 weeks ago and told my wife that a service was due and they had made an appointment to come in 2 days.Strange since last service was done 8 months ago.
Also, as far as the Navigation goes, we have trouble with it even finding Canadian addresses. We search for a place in Vancouver, and all that comes up is places in the USA. Not sure if there is a setting somewhere, but I can't find it, so we don't even use it. The maps show up fine, but when searching for a restaurant or something, nothing ever comes up that is local....
 

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Also, as far as the Navigation goes, we have trouble with it even finding Canadian addresses. We search for a place in Vancouver, and all that comes up is places in the USA. Not sure if there is a setting somewhere, but I can't find it, so we don't even use it. The maps show up fine, but when searching for a restaurant or something, nothing ever comes up that is local....
You need to change your location under POI search
 

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Weird. I've been into the Langley dealership two times, and both times i asked about the 32,000 KM service, and both times, I was told it was about $900, which is absurd. I didn't purchase the vehicle from there, because I went there 4 times looking at the vehicles, and not once did a sales rep even approach me, even though I went in the show room and sat in the vehicle, played around with it and everything, so we walked out, and the only acknowledgement we received was the receptionist saying have a nice day as we walked out the door.

Maybe I'll call Richmond tomorrow and see what they charge. That is where I purchased the DS.

There is also a place here in Langley called NorLang Auto that claims they are specialists in JLR, maybe I'll give them a shout. Have you heard of them?
So I phoned Langley today because now I was confused:confused: This time they quoted me 3 different prices "minimum" for $315, "value" at $550 and "complete" (recommended) for $980.

I phoned Richmond and price around $450 depending on parts.

Tried MCL and they quoted a firm $550 to do everything in the manual no more no less. Service guy mentioned that other dealers where giving different prices for a A B or C service to make extra cash. He asked if I was having problems and I mentioned that while it was not happening as much as before "that my transmission was going out of gear". Service rep gave the usual way it happens ( stopped, stop/start engages, and when trying to start the engine does not start and the car will not move. Asked me if the "D" flashes and he understood problem right away. Langley still says I am undoing my seat belt and deny anyone else having this problem.

So next service will be at MCL and they will come out to Surrey to drop off a loaner and pick up my car:)

NorLang is reported to be a good spot but will not have any software updates or latest information.
 

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I've had two oil changes. I just tell them to change the oil only. First time was $150, second time was $135 with a 10% off service coupon that JLR sent in the mail. I get tire rotations for free at Discount Tire. When the engine and cabin filters need to be replaced, I'll get them at half the cost at Atuozone and and change them myself.
Check my video in the other thread. It's not rocket surgery to DIY.
Lol oh ya I know I can do it myself. But #1 I got way better things to do #2 I always have the oil changed on vehicles I buy new at the dealership so they are confidently logged in their system in case of any future reference. Just ain't worth it to save a few bucks. IMO
 

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Just had my 10k service done. Approx $400 was a huge sticker shock.The itemized portion listed oil change, tire rotation & wiper blades. Plus complimentary fluids. (So generous!)

My previous car was a Jeep and I did all the routine service myself save for tire rotations. Even the few times I had a Jiffy Lube or the dealer do it, it was always about $50 at most.

Last time I will take it to the dealer.
 

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Picked mine up from the 40k mile service yesterday. I had them do an oil change only and it came to $136.00 after tax with a 10% off service coupon that LR sent out. Plus they filled the washer fluid and washed/vacced it....and I got an F Pace loaner. I’ll call it a bargain. One more reason I’m going back for another LR product in about 10 months.
 

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Just had my 10k service done. Approx $400 was a huge sticker shock.The itemized portion listed oil change, tire rotation & wiper blades. Plus complimentary fluids. (So generous!)

My previous car was a Jeep and I did all the routine service myself save for tire rotations. Even the few times I had a Jiffy Lube or the dealer do it, it was always about $50 at most.

Last time I will take it to the dealer.
I’m not sure I’d blame anything on the dealership, that’s what I was quoted for the 10k service. I asked what it would cost BEFORE they did anything and then I asked what all it involved. I said,,,just do the oil change. I’d blame yourself. It’s your choice. I still don’t understand why so many people have all the unnecessary stuff done? You can pick and choose what you want them to do. Discount Tires does rotations for free. Wipers and air filters can be had from auto zone for much less and you can change them yourself in 5 mins. $400 is ridiculous for what basically should be no more than an oil change.
That being said, see my above post. It’s one thing to take a Jeep to a Jiffy Lube but there’s no way I’d have my LR’s oil changed at a Jiffy Lube. Better to have it done and logged at a dealership. If you have them do the oil change only, sure it’s stilll a bit more expensive but it’s not totally outrageous and it’s worth the piece of mind IMHO.
 

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I think this is a good post.... expectations vs. reality.
Would welcome more input from users with other vehicles...
Firstly - I say LR with its 10,000 once a year service at $400+ is a bit of a joke..... Audi, MB, Lexus.... all are high end and provide loaners, free car wash, and never charge $400 for what's basically an oil change with tire rotation... especially on 4 cylinder small engine vehicles .(I am not including here any high end 8 cylinders which would be more and possibly approach that price point)
My A6 V6 3.2 liter would cost under $100 for oil/filter change + the typical check / complimentary loaner / top off all fluids / car wash etc....

SO I don't see JLR as a stand out comparing to the competition.....

Actually BMW is only one still to provide free services...at least last year when I was shopping around......at some point they were paying for everything (oils change, wipers, breaks)...I think some of those perks went away now. - Now that's what I would consider an outstanding bargain in the field of premium and luxury vehicles.

$136 would be fair...I'd be OK with it..... I need to do some shopping around as so far the best quote I got from JLR dealer service was $190 - just for an oil/filter change.... the service guys were quick to point out that is NOT the same as the 10k service which is required as part of the maintenance....I called them on the BS....saying everything else is just a "touch-up" I can do myself or at any other regular shop.....but they stick to their script and say that LR needs to see records of the comprehensive service every 10k miles....not just oil/filter change.

So I am afraid that at some point I will have to give in and pay $450 for a BS service.... (my car has 7000 miles on it as of now)...I will do intermediate (every 5000miles oil and filter changes myself or at a local shop) but this concept of 10k service at $450 seems like money making scheme and not a fair part of ownership experience.

This experience leaves a bad taste in my mouth and makes me want to explore other brands.....
 

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I think this is a good post.... expectations vs. reality.
Would welcome more input from users with other vehicles...
Firstly - I say LR with its 10,000 once a year service at $400+ is a bit of a joke..... Audi, MB, Lexus.... all are high end and provide loaners, free car wash, and never charge $400 for what's basically an oil change with tire rotation... especially on 4 cylinder small engine vehicles .(I am not including here any high end 8 cylinders which would be more and possibly approach that price point)
My A6 V6 3.2 liter would cost under $100 for oil/filter change + the typical check / complimentary loaner / top off all fluids / car wash etc....

SO I don't see JLR as a stand out comparing to the competition.....

Actually BMW is only one still to provide free services...at least last year when I was shopping around......at some point they were paying for everything (oils change, wipers, breaks)...I think some of those perks went away now. - Now that's what I would consider an outstanding bargain in the field of premium and luxury vehicles.

$136 would be fair...I'd be OK with it..... I need to do some shopping around as so far the best quote I got from JLR dealer service was $190 - just for an oil/filter change.... the service guys were quick to point out that is NOT the same as the 10k service which is required as part of the maintenance....I called them on the BS....saying everything else is just a "touch-up" I can do myself or at any other regular shop.....but they stick to their script and say that LR needs to see records of the comprehensive service every 10k miles....not just oil/filter change.

So I am afraid that at some point I will have to give in and pay $450 for a BS service.... (my car has 7000 miles on it as of now)...I will do intermediate (every 5000miles oil and filter changes myself or at a local shop) but this concept of 10k service at $450 seems like money making scheme and not a fair part of ownership experience.

This experience leaves a bad taste in my mouth and makes me want to explore other brands.....
Yup total BS. What’s required is fluid replacements done at the proper intervals. Tire rotation and cabin filters are not essential. However, I have my tires rotated every 3k and keep the record. I change my engine air filter once a year a keep the receipt.
I do monitor the inspection they do for issues such as brake wear, etc.

Some dealerships are just less than scrupulous. That can easily ruin a brand experience. So far my dealership has treated me honestly and fairly on regular service and warranty issues and LR has been exceptional to deal with on any issue I’ve brought to them.

I think $150 for a 10k oil change is plenty fair. I pay almost $100 for my RAM’s oil change for full synthetic in a big V8 at every 6k so.....

I will say this. On my last three issues, I have started a case with LRUSA before I go to the dealership. It seems to put some urgency on the situation.
 
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