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Hi, in the end the main Land Rover customer service department were very helpful and agreed to meet 60% of the repair cost of £15,000. The dealership could not be said to have been so helpful. Land Rover seemed to accept that as there was absolutely nothing I could have done to stop the engine failure that occurred, they would meet at least some of the cost. I sold it immediately it was fixed and have bought an Audi.
Thanks for the update Sarah, interesting to hear they paid some of the cost. Can I ask, you state the car was 5 Years old, did you take out an extended warranty or was the car continually serviced by LJR.
They are refusing to budge with me atm.
 

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Three year warranty had expired, It was purchased April 2016. had one more Land Rover service then local garage who does Jaguar/Land Rover for the most recent one, but everything was on the electronic record. I’d had a Land Rover before the Disco Sport too and initially investigated trading it in, repaired, for new. Obviously changed my mind about that! Each dealership apparently has a good will fund they can use in this sort of circumstance but there’s also one operated by Land Rover itself which is where I succeeded.
 

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Three year warranty had expired, It was purchased April 2016. had one more Land Rover service then local garage who does Jaguar/Land Rover for the most recent one, but everything was on the electronic record. I’d had a Land Rover before the Disco Sport too and initially investigated trading it in, repaired, for new. Obviously changed my mind about that! Each dealership apparently has a good will fund they can use in this sort of circumstance but there’s also one operated by Land Rover itself which is where I succeeded.
Thank you for taking the time to reply.
 

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DJ 12 10
Curious about how much oil your car was using? You said there was no oil in the engine when the service guy checked it, but how many miles or kilometres had it travelled since level was last checked?

Also I see you are driving a full size Discovery 5 and not a Discovery Sport
 

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DJ 12 10
Curious about how much oil your car was using? You said there was no oil in the engine when the service guy checked it, but how many miles or kilometres had it travelled since level was last checked?

Also I see you are driving a full size Discovery 5 and not a Discovery Sport
Hi Bill,
Thanks for taking the time to post, the car had done 10k miles since it was last checked and serviced.
According to the schedule the servicing intervals are either 2 years or 21k miles.

I do have the Disco 5 and not the sport however I'm pretty sure the engines remain the same the Ingenium 2.0 diesel?
 

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Curious, did you not check oil level on a regular schedule? I think all manufacturers recommend checking level with each fuel fill. Landrover says weekly.

I check my level monthly and just before a road trip and after the trip. I also carry a litre of oil in the trunk.
 

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Hi All,

My evoque showed Critical Oil level, however, my mechanic says that the car does NOT have an Oil Level sensor, ONLY an oil PRESSURE sensor. So when the cars says you have no oil, it actually means that there is little oil PRESSURE. TWO COMPLETELY DIFFERENT THINGS. My engine had plenty of oil in it, when it destroyed itself.

Mine is in spain and both the dealer and Land Rover Spain refuse to help at all. Zero help. I have recently joined a facebook group of affected Jaguar and Land Rover Owners. We are not alone. They know of these problems and keep sweeping it under the rug.

Apparently, there are some new bosses in charge now, with a view to help around 100,000 affected customers. Lets hope something comes of it, because i do not have 18,000 Euros for the repair work.

One of the most serious issues with these engines is the DPF exhaust filter. If you do lots of short trips like i do, the exhaust filter gets filled up and the car injects FUEL into the exhaust to increase its temperature to burn out (clean) the filter, some of this fuel, then ENTERS BACK INTO OUR ENGINE, DILUTING THE OIL. Its called 'Oil Dilution'. Land Rovers only resolution about this was to change the owners handbook to state that 'engine service intervals will depend on your driving style', rather than x miles or 12 months.

Its disgusting.

If anyone wants to get in touch with me, im on whatsapp on 0034 608 13 77 03.
 

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I fully concur. Having owned and loved our Disco Sports for 4 years we got a warning light (engine still running fine) and went to lower power mode. Stopped driving straight away. Towed to the dealership. Dealership rang checked and said nothing wrong. Wife said you had better be sure. They took it for a test drive and five days later said we need a new engine caused by low and thick oil. Oil light didn't even come on until after they took it for a test drive.

Then becuase it was 4000 kms overdue for a service the extended warranty was declined.
 

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Hi All,

One of the most serious issues with these engines is the DPF exhaust filter. If you do lots of short trips like i do, the exhaust filter gets filled up and the car injects FUEL into the exhaust to increase its temperature to burn out (clean) the filter, some of this fuel, then ENTERS BACK INTO OUR ENGINE, DILUTING THE OIL. Its called 'Oil Dilution'. Land Rovers only resolution about this was to change the owners handbook to state that 'engine service intervals will depend on your driving style', rather than x miles or 12 months. QUOTE]
During regeneration the injectors pulse more during each power stroke, injecting fuel directly into the engine. The same method is used in almost all modern Diesel engines. It can result in fuel in the oil and the need for more checks and maintenance.

My manual mentions more service may be required depending on driving conditions. Landrover then states that cars in Canada should follow severe driving conditions.
 

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Hi
So I own a 2017 Discovery 5 with the 2.0 Ingenium engine, my story is, I was driving on a dual carriage way when suddenly I had a little loss of power and the Critical Oil level warning on the dash. I pulled over immediately and the car came to a halt and stalled. Not able to start again, would turn over but not start. Called Land rover assist and as my warranty had now run out they got me recovered to a point of safety out of curtesy. The AA man checked the engine and there was no oil in it. It has spent the last two weeks at an engine and gearbox specialist who informed me that the engine needed replacing, the Turbos also needed replacing, and for good measure the failure had caused a DPF blockage so this also needed fixing. It has never missed a service and the last oil and oil filter change was done by LR themselves around 10k miles prior. It was always serviced by LR up until the last one which I got my local garage to do for me.
I am going to collect my car from the repair shop today actually, let me tell you my pockets are a lot lighter I feel sick.
How can a car like this that can tell me the spare wheel needs pumping up, or a 1500 mile pre warning that the ADblue needs topping up but it cannot tell me a critical fluid for the engine is getting low. It is utter madness, who honestly checks their dip stick nowadays. Where could have all the oil gone? I think I would have noticed it if it was burning off.
Anyways I will not be resting until LR take some of the blame for this, from what I've seen on the 2018 plate model they introduced an oil level sensor so it can be read electronically from the dash?
They initially opened up a line of communication with my Lawyer but then refused to help as I had one service done by a garage that was not a LR approved one. We will have our day in court if need be.
Incidentally the Engine specialist tell me they currently have 23 Land rover/Range rovers of a similar age all in the process of or waiting to be repaired like mine.
We are talking about a 4 year old expensive car!!!!

Would love to have your thoughts and similar stories to back up our plan of attack. They need to be held accountable.
What was the outcome in the end? Our 2016 Disco Sport with 53k miles ground to a halt with absolutely no warning and was towed to the LR dealer. We were then told that best case scenario would be £3.7k just for new turbo but it may have suffered engine failure in which case it would be £17k. They said JLR are unlikely to cover as whilst we’ve had health checks done on the car when work was done the last full service was 2018 so we are well overdue (husband was going on miles not years and it’s hardly been driven in lockdown). From what I have read on forums and from people who have contacted me on Twitter there are a lot of similar problems with this Ingenium engine (this has been confirmed by independent garages and solicitors). So now we are stuck - do we spend £1100 with the dealer to strip down the engine and get them to attempt to claim from JLR, await response and then get solicitor (covered by motor insurance policy) involved, or will we have no chance as it’s overdue a full service, in which case there’s no point in spending any money with the dealer and we should just get it repaired independently (with a recon engine if needed). Dilemmas….
 
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