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Hi, in the end the main Land Rover customer service department were very helpful and agreed to meet 60% of the repair cost of £15,000. The dealership could not be said to have been so helpful. Land Rover seemed to accept that as there was absolutely nothing I could have done to stop the engine failure that occurred, they would meet at least some of the cost. I sold it immediately it was fixed and have bought an Audi.
Thanks for the update Sarah, interesting to hear they paid some of the cost. Can I ask, you state the car was 5 Years old, did you take out an extended warranty or was the car continually serviced by LJR.
They are refusing to budge with me atm.
 

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Three year warranty had expired, It was purchased April 2016. had one more Land Rover service then local garage who does Jaguar/Land Rover for the most recent one, but everything was on the electronic record. I’d had a Land Rover before the Disco Sport too and initially investigated trading it in, repaired, for new. Obviously changed my mind about that! Each dealership apparently has a good will fund they can use in this sort of circumstance but there’s also one operated by Land Rover itself which is where I succeeded.
 

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Three year warranty had expired, It was purchased April 2016. had one more Land Rover service then local garage who does Jaguar/Land Rover for the most recent one, but everything was on the electronic record. I’d had a Land Rover before the Disco Sport too and initially investigated trading it in, repaired, for new. Obviously changed my mind about that! Each dealership apparently has a good will fund they can use in this sort of circumstance but there’s also one operated by Land Rover itself which is where I succeeded.
Thank you for taking the time to reply.
 

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DJ 12 10
Curious about how much oil your car was using? You said there was no oil in the engine when the service guy checked it, but how many miles or kilometres had it travelled since level was last checked?

Also I see you are driving a full size Discovery 5 and not a Discovery Sport
 

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DJ 12 10
Curious about how much oil your car was using? You said there was no oil in the engine when the service guy checked it, but how many miles or kilometres had it travelled since level was last checked?

Also I see you are driving a full size Discovery 5 and not a Discovery Sport
Hi Bill,
Thanks for taking the time to post, the car had done 10k miles since it was last checked and serviced.
According to the schedule the servicing intervals are either 2 years or 21k miles.

I do have the Disco 5 and not the sport however I'm pretty sure the engines remain the same the Ingenium 2.0 diesel?
 

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Curious, did you not check oil level on a regular schedule? I think all manufacturers recommend checking level with each fuel fill. Landrover says weekly.

I check my level monthly and just before a road trip and after the trip. I also carry a litre of oil in the trunk.
 

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Hi All,

My evoque showed Critical Oil level, however, my mechanic says that the car does NOT have an Oil Level sensor, ONLY an oil PRESSURE sensor. So when the cars says you have no oil, it actually means that there is little oil PRESSURE. TWO COMPLETELY DIFFERENT THINGS. My engine had plenty of oil in it, when it destroyed itself.

Mine is in spain and both the dealer and Land Rover Spain refuse to help at all. Zero help. I have recently joined a facebook group of affected Jaguar and Land Rover Owners. We are not alone. They know of these problems and keep sweeping it under the rug.

Apparently, there are some new bosses in charge now, with a view to help around 100,000 affected customers. Lets hope something comes of it, because i do not have 18,000 Euros for the repair work.

One of the most serious issues with these engines is the DPF exhaust filter. If you do lots of short trips like i do, the exhaust filter gets filled up and the car injects FUEL into the exhaust to increase its temperature to burn out (clean) the filter, some of this fuel, then ENTERS BACK INTO OUR ENGINE, DILUTING THE OIL. Its called 'Oil Dilution'. Land Rovers only resolution about this was to change the owners handbook to state that 'engine service intervals will depend on your driving style', rather than x miles or 12 months.

Its disgusting.

If anyone wants to get in touch with me, im on whatsapp on 0034 608 13 77 03.
 
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