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Hi
So I own a 2017 Discovery 5 with the 2.0 Ingenium engine, my story is, I was driving on a dual carriage way when suddenly I had a little loss of power and the Critical Oil level warning on the dash. I pulled over immediately and the car came to a halt and stalled. Not able to start again, would turn over but not start. Called Land rover assist and as my warranty had now run out they got me recovered to a point of safety out of curtesy. The AA man checked the engine and there was no oil in it. It has spent the last two weeks at an engine and gearbox specialist who informed me that the engine needed replacing, the Turbos also needed replacing, and for good measure the failure had caused a DPF blockage so this also needed fixing. It has never missed a service and the last oil and oil filter change was done by LR themselves around 10k miles prior. It was always serviced by LR up until the last one which I got my local garage to do for me.
I am going to collect my car from the repair shop today actually, let me tell you my pockets are a lot lighter I feel sick.
How can a car like this that can tell me the spare wheel needs pumping up, or a 1500 mile pre warning that the ADblue needs topping up but it cannot tell me a critical fluid for the engine is getting low. It is utter madness, who honestly checks their dip stick nowadays. Where could have all the oil gone? I think I would have noticed it if it was burning off.
Anyways I will not be resting until LR take some of the blame for this, from what I've seen on the 2018 plate model they introduced an oil level sensor so it can be read electronically from the dash?
They initially opened up a line of communication with my Lawyer but then refused to help as I had one service done by a garage that was not a LR approved one. We will have our day in court if need be.
Incidentally the Engine specialist tell me they currently have 23 Land rover/Range rovers of a similar age all in the process of or waiting to be repaired like mine.
We are talking about a 4 year old expensive car!!!!

Would love to have your thoughts and similar stories to back up our plan of attack. They need to be held accountable.
 

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Hi, in the end the main Land Rover customer service department were very helpful and agreed to meet 60% of the repair cost of £15,000. The dealership could not be said to have been so helpful. Land Rover seemed to accept that as there was absolutely nothing I could have done to stop the engine failure that occurred, they would meet at least some of the cost. I sold it immediately it was fixed and have bought an Audi.
Thanks for the update Sarah, interesting to hear they paid some of the cost. Can I ask, you state the car was 5 Years old, did you take out an extended warranty or was the car continually serviced by LJR.
They are refusing to budge with me atm.
 

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Three year warranty had expired, It was purchased April 2016. had one more Land Rover service then local garage who does Jaguar/Land Rover for the most recent one, but everything was on the electronic record. I’d had a Land Rover before the Disco Sport too and initially investigated trading it in, repaired, for new. Obviously changed my mind about that! Each dealership apparently has a good will fund they can use in this sort of circumstance but there’s also one operated by Land Rover itself which is where I succeeded.
Thank you for taking the time to reply.
 

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DJ 12 10
Curious about how much oil your car was using? You said there was no oil in the engine when the service guy checked it, but how many miles or kilometres had it travelled since level was last checked?

Also I see you are driving a full size Discovery 5 and not a Discovery Sport
Hi Bill,
Thanks for taking the time to post, the car had done 10k miles since it was last checked and serviced.
According to the schedule the servicing intervals are either 2 years or 21k miles.

I do have the Disco 5 and not the sport however I'm pretty sure the engines remain the same the Ingenium 2.0 diesel?
 
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